Professional Business Communication Skills for the Executive Secretary & Personal Assistant

Develop the professional communication, organisational, administrative, and personal effectiveness skills required to excel as an Executive Secretary, Personal Assistant, Office Manager, or Administrative Professional.

Date: 30 November – 02 December 2026
Duration: 3 Days
NQF Level: 4
Credits: 6
Unit Standard: 110021
Venue: Centurion / Pretoria

Course Overview

This accredited skills programme is designed for Executive Secretaries, Personal Assistants, Office Managers, Executive Assistants, and administrative professionals who support managers and executives.

The programme focuses on building practical business communication, organisation, planning, relationship management, records management, customer service, personal effectiveness, and administrative skills that contribute to workplace efficiency and professional success.

Participants will gain practical tools to improve productivity, communication, time management, customer service delivery, and workplace effectiveness while enhancing their professional image and value within their organisations.

Who Should Attend?

• Office Managers
• Executive Secretaries
• Senior Secretaries
• Executive Assistants
• Personal Assistants (PAs)
• Administrative Officers
• Support Staff
• Office Administrators
• Professionals seeking to improve administrative effectiveness

Learning Outcomes

Upon successful completion of the programme, participants will be able to:

• Plan and organise their work effectively
• Improve relationships with managers, colleagues, and clients
• Apply effective time management techniques
• Prioritise tasks and control workloads
• Improve communication and interpersonal skills
• Deliver excellent customer service
• Apply professional telephone etiquette
• Produce professional business correspondence
• Manage information, files, and records efficiently
• Improve personal effectiveness and workplace productivity
• Apply effective problem-solving and decision-making techniques
• Enhance workplace organisation and administrative support functions

Accreditation: This programme is accredited with the Services SETA and aligned to Unit Standard 110021

Course Fee: R8 690.00 per person (Incl. VAT)