Basic Office Administration

Build essential office administration skills to enhance workplace efficiency, support service delivery, and maintain professional administrative systems.

Date: 07–09 December 2026
Duration: 3 Days
NQF Level: 3
Credits: Non-Credit Bearing Workshop
Based on Unit Standard 242900

Course Overview
This practical workshop equips participants with the core administrative skills required to support effective office operations and service delivery. Learners will develop competence in communication, records management, customer service, time management, meeting coordination, and office procedures within both public and private sector environments.

Who Should Attend

• Clerks
• Junior Secretaries
• Administrative Officers
• Office Assistants
• Receptionists
• Administrative Support Staff
• Entry-level office administrators

What You Will Learn

• Office administration principles and procedures
• Professional telephone and communication skills
• Time management and task prioritisation
• Customer service and stakeholder relations
• Diary and schedule management
• Filing and records management systems
• Confidentiality and information management
• Meeting and event coordination
• Petty cash administration
• Travel and accommodation arrangements
• Teamwork and workplace professionalism
• Basic report writing skills

Programme Content

• Telephone etiquette and call management
• Office administration systems and procedures
• Administrative control systems
• Stock control and office resources management
• Personal health and safety in the workplace
• Decision-making and prioritisation techniques
• Time management skills
• Diary and calendar management
• Petty cash administration
• Travel and accommodation arrangements
• Team dynamics and collaboration
• Customer service excellence
• Business protocol and professional etiquette
• Information management practices
• Confidentiality and data protection requirements
• Manual and electronic filing systems
• Records and mail management
• Meeting coordination, agendas, and minutes
• Introduction to report writing
• Report planning, structure, and presentation

Accreditation: Workshop based on Unit Standard 242900. Participants receive a LeMark Certificate of Attendance.

Rate: R8 700.00 (incl. VAT, training material, breakfast, lunch, refreshments, and certification)