Emotional Intelligence and Leadership

Develop the emotional intelligence competencies required to strengthen leadership effectiveness, improve workplace relationships, and enhance personal and professional performance.

Date: 26–28 October 2026
Next Session: 03–05 December 2026
Duration: 3 Days
NQF Level: 5
Credits: 8
Aligned to Unit Standard 120305

Course Overview

This accredited skills programme explores the critical role Emotional Intelligence (EQ) plays in effective leadership. Participants will develop self-awareness, self-management, social awareness, empathy, relationship management, and leadership capabilities that contribute to improved decision-making, communication, motivation, conflict management, and workplace effectiveness.

The programme combines theory, practical exercises, role plays, self-assessments, and case studies to help learners understand both themselves and others more effectively, enabling them to lead with greater confidence and emotional maturity.

Who Should Attend?

• Managers and supervisors
• Team leaders
• Public sector officials
• Local government managers
• Human resource practitioners
• Project managers
• Emerging leaders
• Professionals seeking to improve leadership effectiveness

What You Will Learn

• Principles and foundations of Emotional Intelligence (EQ)
• The relationship between EQ and leadership effectiveness
• Self-awareness and emotional self-management
• Self-motivation and resilience
• Social awareness and empathy
• Relationship management skills
• Building trust and rapport
• Managing emotional reactions and conflict
• Positive thinking and emotional regulation
• Handling stress and emotional pressure
• Leadership communication and influence
• Understanding and responding to the emotions of others

Programme Outcomes

Upon successful completion, learners will be able to:

• Explain the concept of emotional intelligence and its impact on leadership
• Analyse the relationship between emotional intelligence and leadership effectiveness
• Improve self-awareness and emotional self-regulation
• Understand and manage personal emotions effectively
• Enhance communication and interpersonal relationships
• Build trust and empathy with others
• Apply emotionally intelligent responses in challenging situations
• Improve motivation, resilience, and productivity
• Manage conflict more effectively
• Develop leadership behaviours that positively influence others
• Recognise emotional triggers and prevent emotional hijacking
• Apply strategies to improve self-confidence and self-esteem

Accreditation: Accredited with LGSETA and aligned to Unit Standard 120305: Analyse the Role that Emotional Intelligence Plays in Leadership.

Rate: R8 475.00 per person (Incl. VAT)