Office Management

Develop the professional, administrative, ethical, and managerial skills required to operate effectively in a modern office environment and contribute to improved organisational performance.

Date: 02–04 December 2026
Duration: 3 Days
NQF Level: 5
Credits: 4
Aligned to Unit Standard 8648: Demonstrate an Understanding of Professional Values and Ethics
Accredited with LGSETA

Course Overview

This accredited skills programme is designed for professionals working in office administration and support environments. The programme focuses on the core competencies required for effective office management, including professionalism, ethics, communication, negotiation, human resource management, team building, financial awareness, service delivery, and self-management.

The course combines technical, human, and conceptual competencies to help participants improve workplace effectiveness, strengthen leadership capabilities, and contribute positively to organisational performance.

Who Should Attend?

• Office Managers
• Office Administrators
• Personal Assistants
• Executive Assistants
• Secretaries
• Clerks
• Office Assistants
• Administrative Support Staff
• Individuals aspiring to office management roles

Learning Outcomes

Upon successful completion of the programme, participants will be able to:

• Create a positive work ethos within the office environment
• Demonstrate professional values and ethics in the workplace
• Understand professional accountability and responsibility
• Apply professional values within an organisational context
• Identify and manage workplace value conflicts
• Analyse ethical challenges and propose practical solutions
• Understand key principles of human resource management
• Build and manage effective workplace teams
• Communicate and negotiate effectively
• Utilise information technology within an office environment
• Understand the legislative framework governing financial management
• Improve service delivery through project management principles
• Apply effective time management, stress management, and decision-making skills

Accreditation: This programme is accredited with LGSETA and aligned to Unit Standard 8648

Course Fee: R8 485.00 per person (Incl. VAT)